Multiculti material mix

Design flash adds warmth to dining experience OPERATING IN 35 COUNTRIES, Nando’s is an international restaurant chain that originated in South Africa, known for its Portuguese-style flame grilled chicken and welcoming hospitality. Drawing cues from Mozambican/Portuguese culture, the Oshawa, Ont., location combines earthy textures, rich warm colours and whimsical design elements with a hand-crafted appeal. According to Keith Rushbrook, partner […]

Cultivating commercial

Growth opportunity with economies of scale — if you have the courage to play a long game THE COMMERCIAL FLOORCOVERING CLIENT can be just like a residential customer. Both are demanding, have different levels of product knowledge and both need your help — it’s just that the stakes are higher when a whole condo needs work compared to a single unit. Economies […]

Visualization drives design and sales decisions

VIRTUAL AND AUGMENTED REALITIES FOR THE AVERAGE PERSON, VISUALIZING how a living space will look after it is remodeled is overwhelming. It is also a barrier to choosing surfaces and committing to a purchase. Even catalogs, brochures, online photos, colour swatches and physical samples can only go so far towards concluding the decision-making process. But unlike flying cars and […]

The groundwork is done; now get the order

THERE COMES THE TIME to turn the potential customer into a paying client. To get her to place the flooring order, it helps to have a consistent strategy in place that can satisfy everyone. “When I do get to the point of asking them to close, they know that they are going to be taken […]

Hudson Bay building revival

Then-And-Now Putting a venerable institution into another’s historic location is a design challenge that requires both creativity and the ability to meet municipal by-laws protecting the look of an old neighbourhood. ATB Financial, founded in 1938 as Alberta Treasury Branches, tasked the architecture firm Lemay + Toker with relocating its 9th Avenue branch in Calgary, […]

1905 Toronto Beach house revival

Taking a traditional home that had fallen into disrepair, Toronto, Ont.-based development company baukultur/ca has completed the transformation of a 110-year-old house into a contemporary, highly sustainable home. And, even though strictly modern, its exterior complements the traditional Beaches neighbourhood in this lakefront area of Toronto. Felix Leicher, architect and owner of baukultur/ca, relocated to […]

Training and education sets your business apart

Flooring businesses have to be able to differentiate themselves from their competition in order to succeed. But what makes one enterprise smarter than the next, and more knowledgeable than your average big box store? Staff training — in-house education, vendor seminars and apprenticeships — is what makes the difference. Training contributes to satisfying the demands […]

Fashion boutique makeover

Social media drives interior design choices There has been over five years since Le Manoir, a Montreal, Que., boutique offering beauty services, nail expertise and exclusive fashion, first opened its doors to customers. In an effort to maintain a youthful brand image and expand the retail aspect of the business, Le Manoir owner Émilie Sanscartier […]

Art of the Upsell

Chevy to Caddy: How to educate and listen to your customer EVERY BUSINESS WORTH ITS SALT knows that the customer is always right. First, you listen to what she has to say but then you must also educate her, and open up the possibilities of raising her budget — shifting what is really “right” for […]

Then-And-Now: The gold standard

When the Winnipeg, Man., manufacturing facility of the Royal Canadian Mint expanded into a full-time, state-of-the-art research and development centre to improve the its advanced plating technologies, the training facility left something to be desired. The 4,000 square foot training facility in the Hieu C. Truong Centre of Excellence allows the operations to deliver consulting, […]