Archives for September 2014

Stone Collection

Florida Tile has also expanded its PietraArt stone collection. It has introduced the Pebbles line of natural pebble mosaics for walls and floors. The line is reminiscent of wading barefoot in a pond or stream and experiencing the feel of soft pebbles under foot, the company says. The mosaics are offered in both smooth and […]

E-letter: Time to put it down

Statistics Canada last week came out with its reports on residential and non-residential building. Looking for a moment at Residential report and expanding StatCan’s numbers back to 2009, we can see spending on all types of new dwellings was a bit over $8 billion in the second quarter (Q2) 2009. In Q2 2014, five years […]

I am a book reader

Open up life, one chapter at a time   I read books. I am a high-functioning, healthy white male with a good job and I read books anyway. There! The truth about me is out. I even choose to read books when there is a hockey game on the TV. I know that this raises […]

VCT: Very careful tile

Right approach yields great results   The largest-selling resilient flooring product in terms of square footage is vinyl composition tile, or VCT. It’s inexpensive to buy and easy to install, but, like any other flooring product, there are ways to do it well and ways to cut corners so the installation will not be as […]

Parachute vignettes

I took my grandson to the ball diamond up the hill to launch a new model rocket a while back. It was perfect. Following the last flight, I got overcome by nostalgia as the character of the diamond overcame me while Adan was running after the drifting parachute and I started back to the car. […]

Customer service: More challenging, important than ever

 “The customer’s perception is your reality,” writes author Kate Zabriskie in her book,  Customer Service Excellence: How to Deliver Value to Today’s Busy Customer. There is meaning and power in that one short sentence. Customer service has changed. Society moves at a more rapid pace than it did a generation ago. Customers are more savvy, and have higher […]